System Maintenance Notice

To ensure we continue providing you with the best service possible, we’d like to inform you about a scheduled maintenance event this weekend.

On Sunday, October 25th, from 10:00 AM to 2:00 PM Eastern Time, we will be performing routine maintenance to enhance network reliability and help avoid potential service disruptions. We do not expect any service interruptions, and no action is needed on your part. This is not a system-down event. However, some customers may experience a brief delay in file transmissions or a disconnect using their applications. In those cases, wait a few minutes and try again.

If you experience any issues during the maintenance window, please don’t hesitate to contact our support team at 800-393-9886, option 8.

Thank you,
The Tangible Support Team

Citrix Workspace Freezing – Notice & Guidance

We have discovered an issue with newer versions of Citrix Workspace that causes the desktop to become unresponsive. As a workaround, maximizing the window has proven to help trigger a screen refresh and restore functionality.

This can be found on the top right of the window, shown below:

Please note that not all freezing issues are related to Citrix. If you experience freezing within CGM eMDs, continue to use the Frozen Session feature available on the Happe website.

Thank you,
The Tangible Support Team